Frequently Asked Questions
The button won’t pair
Try the following:
- Make sure Bluetooth is turned on in your phone. Un-pair any old button devices and take them more than 50 meters away from your mobile.
- If the button is new, ensure that you have activated the button by pressing the button for 5 seconds to see the blue lights flash and the device ‘beep’.
- Bring the button close to the phone until you see it appear in the ‘available devices’ section under the iStaySafeAlert settings.
If you do not see the device available, try previous steps again.
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